The Post Office has a network of over 11,500 branches, and more than half of these are in rural areas. Customers in rural areas use services significantly more often than their urban counterparts, so the more rural the area, the more important the role of a post office.
With the closure of rural banks across the country, individuals and small business owners increasingly rely on their local post office for banking; our branches deliver and pay out over £30bn of cash each year. Post Office Limited’s agreement with the high street banks means that 99% of personal customers and 95% of businesses can now do their banking at a post office.
Where it is difficult to deliver services to customers we come up with innovative solutions so that we operate in even the remotest parts of the UK. We provide ‘outreach’ post office services to 1,500 remote rural communities. This includes those operated out of local buildings, such as village halls or community centres, and the fleet of 59 mobile post office vans serving over 520 communities. Mobile Post Offices visit communities at a set time on set days and provide a walk-in service on wheels.
Post Office is committed to maintaining those branches which predominantly serve smaller, often remote, communities. Although these branches need extra support to sustain them, they may be the last shop in the village and the continued funding will help to support and grow them so that they can become hubs of their communities, providing vital retail, banking and Post Office services together.
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