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- Cllr Sue Sanderson, Cumbria County Council (chair)
- Cllr Kate Parkinson, Cheshire East Council
- Cllr Cosima Towneley, Lancashire County Council
- Andrea Hines, Allerdale Borough Council
- Cllr Michael Green, Lancashire County Council
- Cllr Albert Atkinson, Lancashire County Council
- Cllr Stella Brunskill, Ribble Valley Borough Council
- Cllr Will Clark, Cumbria County Council
- Malcolm Harrison, Pub is The Hub
- Jonathan Taylor, Cumbria County Council
- Phil Green, Lancashire County Council
- Ian Cass, Forum of Private Business
- Cllr Marion Fitzgerald, Allerdale Borough Council
- Cllr Kevin Frea, Lancaster City Council
- Carol Hill, Cheshire East Council
- Amanda Phillips, United Utilities Water
- Cllr Richard Sherras, Ribble Valley Borough Council
- Cllr Graham Gooch, Lancashire County Council
- Sean McGrath, Lancashire County Council
- Cllr Tony Austin, Ribble Valley Borough Council
- Cllr Lizzi Collinge, Lancashire County Council
- Cllr Alan Whittaker, Chorley Council
- Cllr Lillian Burns, NALC
- Cllr Julia Berry, Chorley Council
- Alastair Sheehan, HB Villages
- Cllr Anne Cheetham, Lancashire County Council
- Mark Gutteridge, Community Futures Lancashire
- Fiona Hasson, Alertacall
- Helen Noble, Pennine Prospects
- Ian Kirby, C.Co
- John Heselwood, Cheshire Community Action
- Ivan Annibal, Rose Regeneration
- Andy Dean, RSN
- Paula Lythgoe, Rural Forum
- Kerry Bolister, Housing Plus Group
- Kate Pym, Pyms Consultancy
- Richard Parish, National Centre for Rural Health and Care
- Marion Rogers, Parkinsons UK
- Dean Kinsella, Exmoor National Park
- Cllr Bridget Hilton, Ribble Valley Borough Council
- Deb Lindop, Cheshire East Council
- Gemma Johnson, Lancashire County Council
- Ian Frost, Allerdale Borough Council
- Muna Abu-Jaber, Lincolnshire Refugee Doctor Project
- Cllr Jean Parr, Lancaster City Council
Councillor Sue Sanderson welcomed everyone, setting out the context for the meeting. Each attendee then introduced themselves and outlined their key interest in rural services.
Andy Dean, Assistant Director RSN, set out the background to the operation of RSN and the purpose of the regional meetings. Andy highlighted the RSN’s call for a Rural Strategy. Further details, including the opportunity to sign up to this call, can be accessed via this link.
Alertacall provide daily contact services via telephone or other device to over 15,000 customers. The service is provided through a number of housing association and other clients as well as direct to customers.
Perceptions of traditional pendant alarms can be negative for a variety of reasons. They are a passive tool and provide little information regarding changing needs over time.
Alertacall provide a home telephone set for each client which has an ‘OK’ button which the client simply presses each day. If the button is not pressed there are a series of responses, at varying scales and dependent on the escalation system agreed with each client, which Alertacall implement.
This system can detect changes to patterns of contact, which can be due to a number of reasons, and does not require any specialist equipment. Importantly, the system includes human contact via the telephone with well-trained call handlers.
The service makes people feel less lonely and can support faster, safer hospital discharges as well as reducing re-admissions
A three-month free trial is offered to new clients. Further details can be accessed via the Alertacall website.
Set up in 2005 as a cross sector partnership, Pennine Prospects includes 15 local authorities and covers an area of 120,000 hectares within easy access of over 8 million people.
The initiative provides a new approach encompassing social, economic and environmental elements. The Park provides a different approach to managing the landscape by reconnecting rural and urban communities.
Partnership working across boundaries and across political interests has been a key success and you can read more of the wide range of activities which have taken place via the website.
C.Co is a consultancy arm of CIPFA and aims to support local authorities and other public authorities.
C.Co has seen an increase in local authority out-sourced services coming back in house.
The ‘Contribution-based’ model looks at individual roles and the contribution they make to the service and objectives of the organisation.
Contribution is determined at 6 levels:
This is not a linear/hierarchical structure.
A methodical approach is critical in relation to this process and it is important that organisations embark on the process with their ‘eyes wide open’ and do not underestimate the culture of the organisation involved.
More information about C.Co services is available on their website.
John outlined three areas of the work of Cheshire Community Action (CCA):
Health & social care:
CCA run a ‘Pathfinder’ service which helps people find their way to the services they need. Every £1 invested in this service has saved £7 of taxpayers’ money for other services.
An ‘Integrated Care Partnership’ model has been adopted between Clinical Commissioning Groups, Hospital trusts, Public Health and Adult & Social Care in local authorities. In 2018, CCA won a contract for the management of long-term health conditions. This initially involved a process called ‘appreciative enquiry’ of conversation and engagement with 555 people across Cheshire West.
CCA support Neighbourhood Plans across Cheshire. 86 Neighbourhood Plans are currently either ‘made’ or underway. CCA supported 70 of these.
A recent survey demonstrated that the majority (58%) of Neighbourhood Plan steering group members were not parish/town councillors.
This is a recent area of activity for CCA and involves support for communities wishing to take more control of housing development through a variety of different models. A successful community-led housing conference had been held in October 2018 as part of a nationwide programme supported by the Nationwide Foundation.
You can read more about the work of Cheshire Community Action via their website.
Specific points raised included the following:
Suggested actions for RSN:
Lancashire County Council were thanked for hosting the meeting and all members were thanked for their attendance and positive contributions.
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