Citizens Advice help people get their lives back on track through advice
This gives them a body of data from which to spot how people’s lives are changing and some clues as to what would help improve them.
The Citizens Advice Rural group focuses on ensuring people in the country have parity of access to advice.
Over the past 10 years, they have seen, consistently, three BIG challenges – poor public transport, digital exclusion and extra costs of living in the country.
Their first report back in 2017 tackled transport and we were delighted to see the Government’s earlier announcement to increase bus usage. They are now keeping an eye on outcomes.
They are now looking at the evidence from our client base on the level and impact of Rural Poverty.
This will be exacerbated by the rises in the cost of living for us all.
They will shortly share our 2022 report, on how this affects our rural clients.
In between, in 2021, they studied digital exclusion. The hypothesis was that it was to do with broadband availability. By last summer, it was clear that this is no longer the case.
Government, business and communities have ensured 96% of households coverage. The issue now is:
The full picture can be seen in a report they prepared last summer:
Digital exclusion in the countryside means people are:
Evidence showed 7 predictors of non-adoption:
They found that:
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