24.07.2025

Landlines are going digital. Are you ready?

Promoting Rural Best practice Rural Digital Connectivity BT

Landlines are going digital. Are you ready?

Landlines in the UK are going digital and by January 2027, most calls will be made over broadband.

BT has worked closely with charities and representative groups, including the Rural Services Network, who have been advising on the needs of customers most affected by the switch, and as a result, BT is taking steps to give customers the best possible experience.

Switching to BT’s new service, Digital Voice, is free, with no change to phone numbers and compatibility with most handsets.

If you need additional support, contact your landline provider. BT customers can call 0330-1234-150 or via webform at:
Connected Together - All-IP - About BT | BT Plc.
If you have a different provider, please contact them to discuss switching to a digital landline.

Learn more about Digital Voice here

Following the lead of countries like France, Germany, Australia and Japan, the UK’s landlines are going digital. By January 2027, this industry-wide shift will enable calls to be made over a broadband line instead of the decades old analogue network. This once-in-a-generation upgrade will replace technology that is increasingly unreliable and outdated. The move from analogue to digital landlines offers many benefits, including enhanced scam call protection, improved reliability, and clearer calls, ensuring a better service for customers. BT is working with government, Ofcom, telecoms providers, key industry groups and organisations like Rural Services Network to ensure that everyone knows about the change, how they’ll be impacted and what they need to do as a result.