Consultation Closing Soon: The Future of the Post Office

The Department for Business and Trade, together with the Post Office, has launched a public consultation seeking views on the future of the Post Office network.

The consultation covers a wide range of issues, including the services provided, how the network can be modernised and strengthened, and how the organisation is managed and its culture developed.

Feedback will be used to understand what customers, communities, and postmasters want to see from a modern Post Office and to help shape its future direction.

The consultation closes at 11:59pm on 6 October 2025.

Responses are encouraged via the online Qualtrics survey to support effective analysis.

However, views may also be submitted by email to [email protected] or by post to:

Post Office Consultation
Department for Business and Trade
Old Admiralty Building
Admiralty Place
London
SW1A 2DY

Read more about the consultation here