BT’s National Telecare Campaign Supports Transition to Digital Voice

BT’s National Telecare Campaign is supporting vulnerable and telecare-reliant customers through the nationwide transition from analogue landlines to Digital Voice. The campaign helps identify users who may need additional support, ensuring they aren’t left behind as older infrastructure is phased out.

Launched in June 2025, the campaign is already performing strongly. More telecare users are now being identified by multiple Communications Providers, meaning they will receive tailored support when the time comes to switch to a digital landline.

If you or someone you know relies on a Telecare alarm, it’s crucial to inform your landline provider as soon as possible. Landline providers need this information to ensure customers continue receiving Telecare services without disruption during the switchover.

Telecare users are advised to:

• Call their landline provider now to inform them they use Telecare.
• Visit digitalphoneswitchover.com for more information.

BT is working with VMO2, the UK Government, TSA and LGA to deliver this campaign.

Customers already identified as using Telecare with BT will be contacted directly to confirm that their details are recorded.